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Terms & Conditions

Effective Date: May 25, 2026

These Terms and Conditions ("Terms") govern your access to and use of the Qulore website, related mobile applications, and any associated services (collectively, the "Platforms"). By accessing or using the Platforms or placing an order, you agree to be legally bound by these Terms, as well as our Privacy Policy and Shipping & Returns Policy, which are incorporated herein by reference. If you do not agree, you must discontinue use of the Platforms immediately.

1. Updates to These Terms

We reserve the right to modify or update these Terms at any time at our sole discretion. The most current version will always be posted on the Platforms with the updated effective date. Changes become effective immediately upon posting. Your continued use of the Platforms after any modification constitutes acceptance of the revised Terms.

2. Eligibility

By using the Platforms, you represent and warrant that you are at least 18 years old or have reached the age of majority in your jurisdiction and possess the legal capacity to enter into a binding agreement.

3. Use of the Platforms

The Platforms are provided solely for personal, non-commercial use. You agree not to:

  • Copy, reproduce, distribute, republish, download, display, post, or transmit any content without prior written consent.

  • Use automated systems, bots, scrapers, or data mining tools to access the Platforms.

  • Interfere with the security or proper functioning of the Platforms.

  • Attempt unauthorized access to any portion of the Platforms.

All content including text, graphics, images, product designs, logos, trademarks, and other materials ("Materials") are protected by intellectual property laws and remain the exclusive property of Qulore or its licensors.

4. Electronic Communications

By visiting the Platforms, creating an account, placing an order, or providing your contact information, you consent to receive electronic communications from us, including transactional emails, account notices, and marketing communications, in accordance with our Privacy Policy. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

5. SMS and Marketing Communications

By providing your email address or phone number and opting in, you consent to receive recurring automated marketing and promotional messages from Qulore via email and/or text message. These communications may include order updates, promotions, product launches, cart reminders, restock alerts, and special offers.

Message frequency may vary. Message and data rates may apply.

You may unsubscribe from marketing emails by clicking the unsubscribe link in the email.

You may opt out of SMS messages at any time by replying STOP to any message received. For assistance, reply HELP or contact contact@qulore.com.

Consent to receive marketing communications is not a condition of purchase.

Qulore is not responsible for delayed or undelivered messages.

6. Orders and Acceptance

All orders are subject to product availability and acceptance by Qulore. We reserve the right to refuse, limit, or cancel any order at our discretion, including for suspected fraud, unauthorized activity, pricing errors, or stock unavailability.

Orders may only be canceled within two (2) hours of placement. After processing begins, cancellations are not permitted.

Qulore ships to select destinations across North America, South America, Europe, Asia-Pacific, the Middle East, and Africa. Available shipping options for your address will be displayed at checkout. If no shipping methods appear for your destination, we do not currently ship to that location.

Shipping rates, delivery estimates, customs responsibilities, and risk of loss are governed by our Shipping Policy, which is incorporated into these Terms by reference.

7. Pricing and Payment

All prices are listed in USD and are subject to change without notice. Payment must be made through approved payment methods available on the Platforms.

We utilize secure third-party payment processors and do not store full payment card details on our servers.

We reserve the right to correct pricing errors at any time and cancel orders arising from such errors.

8. Shipping and Delivery

Delivery timeframes are estimates and are not guaranteed. Delays may occur due to processing, customs, carrier disruptions, or events beyond our control.

Customers are responsible for any customs duties, taxes, or import fees imposed by local authorities. Qulore is not liable for such charges.

Orders may ship in multiple packages.

9. Returns and Limited Remedies

Due to the nature of our fulfillment process, Qulore does not accept general returns or exchanges.

We will provide replacement or resolution only for items that arrive damaged, defective, incorrect, or lost in transit.

Customers must contact us within forty-eight (48) hours of confirmed delivery to request assistance. Failure to notify us within this timeframe may result in denial of the claim.

10. Fraud Prevention and Chargebacks

We reserve the right to investigate and take appropriate action against suspected fraudulent transactions, including withholding shipments, canceling orders, and disputing chargebacks.

Initiating a fraudulent chargeback or payment dispute may result in permanent restriction from future purchases and may be reported to relevant financial institutions.

11. Unsolicited Submissions

Any communications, feedback, ideas, suggestions, or materials submitted to us shall be deemed non-confidential and non-proprietary. We may use such submissions without restriction or compensation.

12. Intellectual Property

All trademarks, service marks, logos, product designs, and trade dress displayed on the Platforms are the property of Qulore or its licensors. No license or right is granted without prior written consent.

13. Disclaimer of Warranties

The Platforms and all Materials are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of Liability

To the fullest extent permitted by law, Qulore and its affiliates shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, lost data, or business interruption.

In no event shall our total liability exceed the amount paid by you for the product giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.

15. Indemnification

You agree to indemnify and hold harmless Qulore, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, or expenses arising out of your violation of these Terms or misuse of the Platforms.

16. Termination

We may suspend or terminate your access to the Platforms at any time for violation of these Terms or for any lawful reason. Provisions that by their nature should survive termination shall survive, including Intellectual Property, Limitation of Liability, Indemnification, and Governing Law.

17. Dispute Resolution and Arbitration

Any dispute arising out of or relating to these Terms or your use of the Platforms shall be resolved through binding individual arbitration rather than in court, except that you may assert claims in small claims court if eligible.

You waive any right to participate in a class action or class-wide arbitration.

Arbitration shall be conducted in the State of Minnesota under applicable arbitration rules. Each party shall bear its own fees unless otherwise required by law.

18. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Minnesota, without regard to conflict of law principles.

Subject to the arbitration provision above, any legal action shall be brought exclusively in the state or federal courts located in Minnesota, and you consent to personal jurisdiction therein.

19. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and Shipping, and Refunds Policy, constitute the entire agreement between you and Qulore regarding use of the Platforms and supersede any prior agreements.

21. Contact Information

If you have questions regarding these Terms, please contact:

Qulore
Email: contact@qulore.com
Phone: +1 (844) 491-7029