How do I care for my Qulore jewelry?

Qulore jewelry is designed to be worn, loved, and enjoyed every day. Our pieces are crafted in sterling silver and plated with 18K gold, silver, or rhodium, giving them their signature brilliance. Over time, gentle wear may naturally create a soft patina or subtle change in finish—this is a normal characteristic of fine and plated jewelry, and part of its charm.

To keep your jewelry looking its best:

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  Store your pieces in your Qulore bag or box when not in use.
  
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  Avoid contact with water, perfumes, lotions, and household chemicals.
  
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  Remove jewelry before swimming, showering, exercising, or sleeping.
  
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  Gently wipe each piece with a soft cloth after wearing.
  
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  Store pieces separately to prevent scratching and preserve their finish.
  

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Will my jewelry change over time?

Like all fine materials, your jewelry may naturally evolve with wear. With proper care and mindful wear, you can maintain its original look and extend its brilliance for as long as possible.

Can I wear my jewelry every day?

Yes—Qulore pieces are made for everyday wear. For best longevity, we recommend removing your jewelry during activities that expose it to moisture, sweat, or chemicals.

How should I clean my jewelry?

Gently wipe your jewelry with a soft cloth after each wear to maintain its shine. For a deeper clean, use mild soap with lukewarm water, then dry thoroughly. Avoid harsh chemicals or abrasive materials.

If you have an account

Log in to your Qulore account and navigate to Orders to view your order details and current status. Once your order has been prepared for shipment, a tracking number will be sent to you via email so you can follow its progress.

If you checked out as a guest

No problem. Log in using the same email address used at checkout to access your Qulore account. Once signed in, navigate to Orders to view your order details and current status. Once your order has been prepared for shipment, a tracking number will be sent to you via email so you can follow its progress.

Where does Qulore ship?

Qulore ships to a curated selection of destinations across North America, Europe, Asia-Pacific, and the Middle East.

Available shipping options for your destination will automatically appear at checkout.

If no shipping methods are shown for your address, we do not currently ship to that location.

What are the shipping options and rates?

Shipping rates are fixed based on destination. Final pricing is always displayed at checkout before payment.

United States (Continental)

Standard — $6.59

Alaska & Hawaii

Standard Continental — $20.89

International Shipping

Standard — $7.59

All shipping options include tracking and insurance where applicable.

Shipping fees are non-refundable.

How long does processing take?

Orders are typically processed within 2–5 business days.

During higher volume periods, processing may extend up to 7 business days.

Each piece undergoes a final quality inspection before dispatch.

How long does delivery take?

After dispatch, most orders arrive within 5–9 business days.

Depending on destination, carrier conditions, or customs processing, delivery may occasionally extend beyond this window. In some cases, delivery may take up to 12–15 business days.

Orders may ship in separate packages if fulfilled from multiple locations.

All delivery timeframes are estimates and are not guaranteed.

Will I have to pay customs or duties?

Applicable sales tax may be charged depending on your shipping destination and local regulations and will be calculated at checkout. International orders may also be subject to customs duties, import taxes, or additional service fees determined by the destination country. These charges are the responsibility of the recipient.

Who is responsible once my order ships?

Once an order has been dispatched and transferred to the shipping carrier, responsibility for transit, delivery, delays, customs processing, or loss rests with the carrier.

Qulore is not liable for carrier-related delays, customs actions, or lost parcels once the shipment is in transit.

What if there is an issue with my order?

Due to the fulfillment structure of our collections, we do not accept general returns or exchanges.

If your order arrives:

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  Damaged
  
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  With a verified manufacturing defect
  
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  Incorrect
  

You must contact us within 48 hours of confirmed delivery with your order number and clear photos.

If the issue is determined to be our error, a resolution will be initiated promptly.

Claims submitted beyond 48 hours of delivery cannot be accommodated.

What issues are not eligible for resolution?

We are unable to assist with:

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  Change of mind
  
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  Incorrect size selection
  
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  Personal preference
  
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  Delivery within the stated shipping timeframe

Does Qulore Accept returns or exchanges?

Due to the fulfillment structure of our collections, Qulore does not accept general returns or exchanges.

All sales are considered final unless an item arrives damaged, defective, or incorrect.

What qualifies for a refund or replacement?

We will review claims only if your order arrives:

Damaged

With a verified manufacturing defect

Incorrect

If the issue is confirmed to be our error, a resolution will be initiated at our discretion.

How long do I have to report an issue?

You must contact us within 48 hours of confirmed delivery.

Claims submitted beyond 48 hours from delivery cannot be accommodated.

What information is required to submit a claim?

All requests must include:

Your order number

Clear photographs of the item

Photographs of the packaging (if applicable)

Incomplete submissions may delay review.

What situations are non-refundable?

We are unable to provide refunds, replacements, or exchanges for:

Change of mind

Incorrect size selection

Personal preference

Delivery within the stated shipping timeframe

Customs fees, duties, or import charges

Shipping fees are non-refundable.

What happens once my order ships?

Once an order has been dispatched and transferred to the shipping carrier, responsibility for transit, delivery, customs processing, and loss transfers to the carrier.

Qulore is not liable for:

Carrier delays

Customs processing delays

Lost or stolen packages once marked delivered

Delivery issues caused by incorrect address entry

Customers are responsible for providing accurate shipping information at checkout.

Order Cancelations

Orders may be canceled within 2 hours of purchase by logging into your Qulore account and navigating to Orders. From there, select the order and submit a cancellation request.

If you checked out as a guest, you may create an account using the same email address used at checkout to access your order on the sign-in page.

Our team begins processing orders promptly to ensure timely delivery. For this reason, cancellation requests or order changes cannot be guaranteed once this window has passed or once processing has begun. Once an order enters production or fulfillment, it is considered final.

What Payment Methods Does Qulore Accept?

We offer a variety of secure payment options to make your Qulore experience seamless:

Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB, Maestro, and more

PayPal

Shop Pay

Apple Pay & Google Pay

Bank Transfer

Other Local Payment Methods: WeChat Pay, Alipay, UnionPay (availability may vary by region)

Some payment options may not be available for all orders. If you have questions, our team is happy to assist email or text

Yes! All our jewelry is crafted with skin-sensitive materials such as sterling silver, ensuring they’re safe and comfortable for sensitive skin. You can enjoy our designs worry-free, every day.